Repairs
And
Maintenance
Reporting
For tenants
Maintenance Vault lives within our Tenant Vault app and allows tenants to quickly and easily report repairs and maintenance issues through a simple form tool. Maintenance Vault is powered by Franklin, a well-known end-to-end repairs reporting tool within the social housing sector.
Nine out of ten issues reported to lettings teams and landlords are minor issues that can be easily fixed without the requirement of a repair team. Maintenance Vault has been built to limit the number of human-to-human interactions within the chain and, in most cases, sends the tenant to a tutorial on how they can fix the issue themselves. If the issue cannot be fixed then a repair report is generated to the letting agent or landlord to be passed on to the relevant team.
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Cloud-based Delivery of Reports
Any reports created via Agent Vault will be sent directly to the tenant to view and keep safe via Tenant Vault.
Digital
Signatures
The tenant can make comments, agree or disagree to items on the reports and digitally sign from their phone.
Maintenance
Reporting
Tenants can report repairs and maintenance issues via the app using either your existing FixFlow account or our very own maintenance reporting tool, Maintenance Vault.
Whitelabel as your
own Tenant App
Tenant Vault is a completely white-label solution for your lettings team to have its own branded app at a fraction of the costs of designing and developing it yourself.
Document
Repository
All reports are stored in the tenant's document repository, along with any other important documentation like: EPC certificates, rental agreements etc.
Connects Directly to
Agent Vault
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Impress tenants with your
very own Tenant App
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We know that software development is a lengthy and expensive process. That's we why have built Tenant Vault to be a fully white-label, out-of-the-box solution for your lettings team. Tenants can go directly to the App Store or Google Play store and download your very own branded app.